Claims Survey

Name*

First Last

What union are you a part of?*

Hidden

What is your claim ID? (not needed if you don't know it)

Who was your Cornerstone Claims Advocate?

Was your claim handled in a timely manner?*

Quicker than I expected
About as long as I expected
Longer than I expected

Did the customer service at Cornerstone meet your expectations?*

Better than I expected
About what I expected
Less than I expected

If you had any issues with your claim, did a claims representative at Cornerstone resolve them quickly?*

Quicker than I expected
About as long as I expected
Longer than I expected
I did not have any issues with my claim

How difficult did you find it to submit your claim?*

Easier than I expected
About what I expected
More difficult than I expected

Did the Claims Representative at Cornerstone inform you of what to expect during the claims process?*

Provided ALL the information needed
Provided some of the information needed
Did not provide any information

Was the Claims Representative accurate about what to expect during the claims process?*

Yes they were accurate
They were partially accurate
No they were not accurate

How was your overall claim experience?*

Better than I expected
About what I expected
Worse than I expected

How important were these benefits to helping you maintain financial stability?*

Crucially important
Very important
Important
Helpful
Less than what I needed
Not enough

If anything, what could have made your claims process better?

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Claims Survey